Customer service

Confidentiality

Login and password

Order and packaging

Delivery

Methods of payment and security

Exchange and return

 

Customer service


How to contact the customer service?

The team of KRISVANASSCHE is at your disposal to respond to all questions relating to online sales service:

By sending us an email at the electronic address customerservice@krisvanassche.com

By phoning us on +33 (0)1 42 61 09 41 from Monday to Saturday (excluding holidays in France) from 10 am to 7 pm (metropolitan France time)

By writing to us at KRISVANASSCHE – Service Clients – 18 rue du Faubourg du Temple – 75011 Paris France

 

Confidentiality


What is the confidentiality policy of the site?

The use of KRISVANASSCHE website does not require the submitting of personal information. Nevertheless, the purchase in the online boutique implies that you would open an account from where we would collect the information required for the invoicing and delivery of your order. KRISVANASSCHE undertakes to disclose your contact details only to service providers involved in the processing of the order: banking establishment, delivery service.

Am I free to subscribe and unsubscribe myself from the newsletter?

It is possible to receive information from KRISVANASSCHE on your email address (new products and collections, sales promotions, events…) by subscribing to the newsletter from your email. You can also unsubscribe yourself at any point in time, either from the link on a newsletter received, or on the Internet site under the heading “Newsletter”.

 

Login and password


How to create or modify my account, my contact details or my password?

It is possible to create or modify your account at any time by clicking on «LOGIN» on the top right of the screen. The creation of the account is very quick; you only need to fill up the questionnaire provided for this purpose. Once identified, click on «personal Information» under the heading «LOGIN» if you wish to carry out any modifications.

How do I connect to my account if I have lost my password?

Under «LOGIN» you have to click on «forgot password», we will send you an email that will enable you to create a new password on the site.

 

Order and packaging


How do I execute an order on KRISVANASSCHE website?

Under the headings of the online boutique select the desired product by choosing the size and then «add to the shopping bag». It is possible to continue with your purchases or to finish your order. In order to finish and validate the order, click on «order» in the SHOPPING BAG and let yourself be guided by the system.

How will my order be packaged?

KRISVANASSCHE team takes the utmost care in the preparation of the orders from the online boutique. The products are packed with the KRISVANASSCHE touch.

 

Delivery


What is the delivery area of KRISVANASSCHE website?

The online sale of the articles presented on Krisvanassche.com is open to buyers of any country in the drop-down menu at the time of the creation of the account. Since delivery outside of the European Union is done on the basis of DPA (Delivery At Place), the seller is in charge of export formalities.

What are the conditions, tarifs and time frames for delivery?

The service provider for delivery of KRISVANASSCHE site is FEDEX for France and for the whole world. We offer an Express service (24 hours) for Paris and Ile de France. Shipment is subjected to additional costs. The amount of this fees is specified in the sale recap preceding the purchase and depends on the geographical area.

 

Do not hesitate to contact our team for more information by email at customerservice@krisvanassche.com or by telephone on
+33 (0)1 42 61 09 41 from Monday to Saturday (excluding holidays in France) from 10 am to 7 pm (metropolitan France time).

How can I monitor the routing delivery?

From the time of the validation of your order and packaging of the parcel by KRISVANASSCHE team, you will receive by email the FEDEX code that will enable you to monitor the routing of your delivery.

 

Methods of payment


What are methods of payment available on KRISVANASSCHE website?

KRISVANASSCHE website offers the following methods of payment: VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL     

For the payment by bank card, you must indicate the number of your card as well as its expiration date, and its pictogram on the secured payment page of KRISVANASSCHE website via the secured platform OGONE.

For the payment by PAYPAL, you must select this method of payment. Then allow yourself to be guided through the standard payment process via PAYPAL

Is the payment on KRISVANASSCHE website secured?

We have put in place all the means of guaranteeing the security of your purchases and your contact details on KRISVANASSCHE website. We use the payment solution OGONE, a reliable and highly secured payment platform. The card numbers used for the payment are not retained on our site but on the secured site of our banking establishment, HSBC.

 

Exchange and return


How to exchange or return a product bought on the KRISVANASSCHE website?

It is possible to return or to exchange any product ordered on KRISVANASSCHE website within fifteen (15) calendar days from the date of receipt, in its original state and packaging, with its invoice enclosed. The buyer can contact the customer service at customerservice@krisvanassche.com, which will tell him how to make the return. 

Please do not hesitate to read our General Terms and Conditions of Sale or to get in touch with our team for further information by email at customerservice@krisvanassche.com or by telephone on +33 (0)1 42 61 09 41 from Monday to Saturday (excluding holidays in France) from 10 am to 7 pm (metropolitan France time).

Can one exchange or return a product bought on KRISVANASSCHE website in the shop?

It is possible to exchange or to return products bought on the online sales website in KRISVANASSCHE store located in Paris, FRANCE, 16 rue Saint-Roch 75001.